Frequently Asked Questions
Find quick answers to the most common questions. Can't find what you're looking for? Reach out on our Contact page.
How long does shipping take?
Our shipping policy is still being finalized, so exact delivery timeframes aren't published yet. Reach out to us on our Contact page and we'll give you the most current estimate for your order.
How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking number and link. If you can't find it, reach out to us by email or WhatsApp and we'll help you locate it.
Can I cancel or change my order?
Yes, as long as your order hasn't shipped yet. Fill out the cancellation form on our Contact page with your order number, and our team will take care of it.
I made a mistake in my order - what do I do?
Contact us as soon as possible with your order number and the correction needed. If the order hasn't shipped yet, we'll update it for you; otherwise we'll help arrange a return once it arrives.
What is your return policy?
We currently don't accept returns or cash refunds. If there's a problem with your order, reach out to us on our Contact page and we'll see how we can help - typically through store credit.
Can I get a refund as a gift card?
Yes - since we don't offer cash refunds, gift card store credit is how we handle eligible cases. It can be used on a future purchase in our store. Use the Gift Card Refund form on our Contact page to request it.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted, secure checkout - we never see or store your full card details.
How do I contact customer support?
You can reach us by email, WhatsApp, or phone - all listed on our Contact page. We aim to respond within 2 business days.
What are your support hours?
Our phone callback support is available Sunday-Thursday. Email and WhatsApp messages are monitored throughout the week, with responses within 2 business days.